The TVR Store aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. A full and complete breakdown of terms for returning goods can be seen in Section 10 of our terms and conditions, and a brief guide is also shown below. Should you have any enquiries, you can also contact our team at firstname.lastname@example.org
There are a number of scenarios when goods can be returned:
If the Goods have been dispatched or have reached you, but you decide that they are no longer required, the Goods can be returned to The TVR Store within 28 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of The TVR Store.
If you wish to return the goods you should notify us with 14 working days. You will be given the option to have the items replaced or be refunded through the payment method used to purchase the items. Refunds and replacements will be issued upon our receipt of the returned Goods.
If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to The TVR Store within 14 working days. Upon receipt of the returned Goods, new items will be dispatched, or alternatively the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
The TVR Store is not responsible for paying shipment costs for returning items unless otherwise agreed with the customer services team. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
It is recommended that all returns are sent via recorded delivery to ensure that the goods arrive at our warehouse. You will be responsible for the items should they get lost en-route. Appropriate packaging materials should be used to ensure that there is no damage to the goods during transit, as you will also be liable for the cost of any damage during transportation.
If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Unfortunately, we are unable to refund or exchange products which have specifically been made to order, or which have personalised during the manufacture process.
Sales which are made to order are either large volume, or have been customised in some way that means that these items cannot be re-sold should the goods be returned to us. Personalised items are products from our standard range which have been personalised, such as having some bespoke print added to the standard item. Again, once this has been done, these items cannot be re-sold and so we are unable to offer a refund for such products. The only exception to this rule would be if the products received are faulty or not as described on the site or in later communications with our customer services team or account managers as the customisation or personalisation process is being agreed.