In order to run a global shop for The TVR Store, it is important that we can easily get our products into the hands of our customers.
We have the ability to provide and deliver our products to worldwide due to our partnership with one of the world’s leading global courier services. Our standard delivery rates enable delivery to the EU within 2-5 days (TNT Express) and delivery to the rest of the world within 5-10 days (TNT Express).
Delivery charges will vary depending on the number of products you order, the weight and size of the products, and the destination that these items are to be shipped to. This is automatically calculated by our system.
Depending on the size of your order, your goods may be shipped in individually labelled boxes. Our Warehouse will use there many years of experience to determine the best way to ship the goods.
All goods will be sent "DAP" - Delivered at Place - as standard. This means that Innovation 1st will arrange for carriage to the stated delivery address, but that the buyer remains responsible for all costs related to import clearance.
Some countries have strict rules around what goods can be imported and which cannot. Furthermore, the documentation that has to be sent with an order can vary from country to country, and we may need to produce commercial invoices, certificates of origin, and other test certificates in order to ensure the goods can clear local customs. When this happens our team will work to provide the required documentation and if there is a delay in obtaining this, we will contact you to let you know and to give you a revised despatch date. As soon as the all necessary documentation is available, your goods will be despatched. Please be aware that our team cannot be held responsible for a delay in shipping your goods when additional documentation has to be obtained.
Most of the orders we process will be sent by recorded delivery. When your order has been despatched we will provide a tracking number for the delivery via email.
If on the delivery date you are not present to take receipt of your goods, our couriers will normally attempt a second delivery free of charge. If you need your goods to be delivered during a specific time window, it will be your responsibility to contact the courier to arrange an alternative delivery time.
Where possible, your order will be tracked by a member of the team until we have confirmation that the delivery has been made. We strive to offer the highest standard of customer service and will aim to reply to any enquiries that you may have within 24hrs. For enquiries regarding delivery of goods please contact us at firstname.lastname@example.org